We work alongside families and communities to help children and youth be safer and live their lives well.
Submitting A Complaint
If you have concerns or a complaint about the services you’ve received from the Sarnia-Lambton CAS we want to work with you to try and resolve them.
1- Please consider talking with your worker and or their manager to address your concerns.
2- If you are not satisfied after speaking with your worker or manager, you have other options:
> Complete the Sarnia-Lambton CAS online web form and read the - Fact Sheet
> Submit a formal complaint directly to the Society by downloading this form (EN or FR) and email it
> Visit the Ministry of Children, Community and Social Services website :
Submitting a complaint about child welfare services
Central Forms Repository (CFR)
3- If you are not satisfied by the decisons made by the ICRP you may contact:
> Child and Family Services Review Board by phone at 1-888-777-3616,
email at cfsrb@ontario.ca or website
> Ontario Ombudsman by phone at 1-800-263-2841, or website.
**If you are not able to open or print a pdf document a printed copy can be emailed or mailed to you by contacting the agency at 519-336-0623